Aligned with ISO 22525 11 verified members Follow-up after you return

Privacy and protection of medical information

How your medical information is stored, kept separate, and shared only with your own consent.

**Informed consent.** No part of your case is shared with any member before a consent record is created. The exact wording of every consent you give, as you read it, is stored in your case.

**Medical data kept apart from administrative data.** Travel and accommodation details are held separately from medical content. Hotels, transport companies and interpreters see only the administrative information their own service requires, and have no access to your medical documents — not even with your consent, because they have no operational need for them.

**Access levels.** Each member's access is granted at one of three levels — administrative only, medical summary, or full medical record — carries an expiry date, and can be revoked at your request at any moment.

**View logging.** Every time someone opens your case or downloads a document, it is recorded. You can see that list.

**Withdrawing consent.** When you withdraw a consent, every access granted on the basis of it is revoked in the same moment.

Last updated: 2026-11-06

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