Terms of use and limits of liability

**The platform's role.** This system connects, coordinates and tracks. Diagnosis, the choice of treatment method and every clinical decision rest with the doctor and the provider; the platform does not intervene in them.

**The verified-member badge.** The badge means this member's documents and licences were checked on the date shown. It is not a government endorsement and does not guarantee the quality or outcome of treatment.

**Cost estimates.** A figure shown before the doctor's assessment is a preliminary estimate, not a binding quote. The final cost is confirmed after the assessment and the provider's approval.

**Provider suggestions.** The order in which providers are shown is based on recorded performance indicators and is not a recommendation to choose any one of them.

**Payment and settlement.** Payment is made through the route named in your case. The platform does not settle with a provider before the patient's payment has been received in full.

**Contractual responsibility.** The obligation to deliver medical treatment rests with the provider, the obligation to deliver travel and accommodation with whoever provides that service, and the obligation to coordinate and follow up with the platform. The limits of each are set in that party's own contract.

**Complaints.** Any patient may file a medical, financial or travel complaint. The complaint is routed to the party responsible for that category, and a response deadline is recorded and tracked.