Frequently asked questions about payment
The payment route, when the provider is paid, and what a cost estimate is not.
**Who do I pay?** The route named in your case, which you see before you pay. A payment made outside that route is not recorded in your case and cannot be traced.
**When does the provider get paid?** No settlement with any member is approved before the patient's payment has been received in full. This rule is enforced by the system, not by a policy document.
**Is the figure I saw in search final?** No. The price range on a provider's profile is indicative. The firm figure arrives in the treatment offer, which is issued after the doctor's assessment and states explicitly what is not included.
**What if the price changes after the offer?** A price change after an offer has been sent is recorded in the case and affects that member's price-transparency score. You see the change, and accepting it is your choice.